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Regulations

Regulations

Welcome to the website of Africa-Israel Hotels Ltd.

The Site Operator, as defined hereinbelow, allows access to the Site and the information, products, and services offered therein, subject to the terms stated on the site and in these Articles of Incorporation (hereinafter: “terms of use” or “the Articles of Incorporation”.)

Please carefully read the terms of use, because your use and activity on the site constitutes consent on your part to the terms of use therein, including the purchase and reservation of products and/or services through it, without restriction or reservation.

General:
1. These Articles of Incorporation regulate the relations and constitute a binding agreement between the Site Operator and any person and/or corporation and/or organization of any kind which uses and/or views the Site and/or orders services and/or recreation through the Site and/or purchases any products and/or uses the Site and/or the information therein, respectively, in any way, subject to the provisions and terms stated in these Articles of Incorporation and on the Site.
2. Parts of the Site and these Articles of Incorporation are written in the masculine gender solely for the purpose of convenience, but everything mentioned in the Site and in these Articles of Incorporation refers to men and women alike.
3. It is made clear that use of the Site (as defined hereinbelow), including filling out any electronic form on the Site and/or placing an order through the Site and/or an order for any of the services offered by the Site Operator constitutes consent by the user to all its terms without any restriction and/or reservation.
4. If the user does not agree to any term of the terms of this Agreement, he is requested not to use the Site.

Definitions:
1. The “Site” or “website”: the website, which is wholly owned by the Site Operator at the address www.h-i.co.il and/or any site with the domain name purchased by the Site Operator, provided that it does not have specific articles of incorporation.
2. “Site Operator” or “the Operator”: Africa-Israel Hotels Ltd., whose offices are located at 3 Moshe Dayan Street, Yehud.
3. “Hotels”: hotels owned and/or managed by the Site Operator in Israel, under the brand names Holiday Inn, Crowne Plaza, Express Bit Hotels, and AFI Patio Eilat. It is made clear that these Articles of Incorporation are a contract in favor of a third party with regard to all the hotels and/or in favor of subsidiaries of the Site Operator, which own the rights in the hotels and/or in their management, in a manner that any right (but not the liability) granted to the Site Operator (including the right to use credit cards granted it as a guarantee), will also apply on the Company subsidiaries and/or the hotels that they manage. It is further made clear that where “hotel” is mentioned, it also means the subsidiary of the Site Operator and/or the Site Operator, to the extent that the user is charged in this regard and/or to the extent that the hotel has any right under any article in theses Articles of Incorporation.
4. “Reservations system”: the online system operating on the Site, through which users (as defined hereinbelow) have the right to make reservations for accommodations at the hotel and/or order additional services which will be provided from time to time on the Site, as applicable, everything subject to the provisions of these Articles of Incorporation and the instructions on the Site.
5. “Reservation form”: the reservation form on the Site, on which the user wishing to place an order through the reservations system will input the details of the order, as defined hereinbelow, everything subject to the provisions of these Articles of Incorporation and the instructions on the Site.
6. “User”: any person (who is not a corporation or a business) using and/or viewing the Site and/or making a reservation and/or ordering services through the Site and/or uses the Site and/or the information therein in any way, everything subject to the provisions of these Articles of Incorporation and the instructions on the Site.
7. “Use of the Site”: use and/or viewing of the Site and/or making a reservation and/or ordering other services through the Site and/or through the reservations system and/or purchasing products through the Site and/or any other use of the Site and/or the information therein, everything subject to the provisions of these Articles of Incorporation and the instructions on the Site

Preamble:
1. The Site includes, inter alia, information about the hotels, services provided by the hotels, prices for recreation and accommodations, costs, various discounts, and additional related terms related to making reservations for accommodations at the hotels through the Site. The Site also shows, inter alia, addresses, content, information (including information about the Site activity), general advertising, including advertising about various discounts and services, whether by the Site Operator or those that the subject of business collaborations with third parties.
2. The user is aware and agrees that the provisions and terms of these Articles of Incorporation constitute a binding contract between the user and the Site Operator and will apply on every use of the Site and the filling out of any electronic form and/or placing an order by the user. By using the Site, the user confirms that he and/or anyone on his behalf has no direct or indirect claim and/or suit and/or demand against the Site Operator and/or any of its owners and/or any of its managers and/or any of its employees and/or anyone on its behalf and/or anyone on their behalf.
3. The Site Operator reserves the right to update and/or amend these Articles of Incorporation, the terms of use and the terms mentioned in the Site from time to time, at its sole discretion and without the need to make any kind of advance notice, and these terms will be binding from the moment they are published on the Site, unless explicitly stipulated otherwise.
4. The Site Operator is not responsible and will not be responsible for the content and substance of the information presented and advertised on the Site which belongs to and/or originates with and/or is written by and/or published by any third parties and/or is taken from sources that do not belong to the Site Operator, and the user will have no claim and/or suit and/or demand against the Site Operator and/or any of its owners and/or any of its managers and/or any of its employees and/or anyone on its behalf and/or anyone on their behalf in this regard.
5. All the pictures shown on the Site are solely for the purpose of illustration. It is emphasized that there may be differences and changes between the pictures of products shown on the user’s computer screen and/or printed by the user from the computer screen and their appearance in reality.
6. The Site includes links to other websites (hereinafter: “the linked sites”). These links are intended for the user’s convenience and solely for that purpose. The Site Operator is not responsible for the links and/or the linked sites and/or for information appearing in them, their validity, correctness, and legality. Any use and/or entry to the links and/or linked sites is at the sole responsibility of the user.

Eligibility to use the Site:
Eligibility to use the Site pursuant to its terms and instructions, and to purchase various services through it will be given to any user who meets the following conditions:

1. The user is at least 18 years old and has an active bank account, a valid identity card or passport, and a valid credit card by one of the following companies: Visa ICC, Leumi Card, American Express, Diners Club, Isracard, or Mastercard.
2. The user possesses a functioning email address. When making a reservation for accommodations at one of the hotels through the Site and/or an order for a product and/or service, all the mandatory fields appearing in the Site reservation form shall be completed in full by the user, including, but not limited to, the user’s name, email address, residential address, I.D. number, and telephone number.
3. The user is only a private user who wishes to make a reservation for accommodations and/or order a service from the site solely for personal use, and not to sell the accommodation and/or product and/or service by follow-on sale and/or wholesale and/or mass sale.

Blocking access and/or use of the Site
1. The user has the right to use the Site only to order and purchase services and/or obtain information. To remove all doubt, it is hereby made clear that it is prohibited from using the Site except as stated in these Articles of Incorporation and that the Site Operator reserves all its right in this matter.
2. It is absolutely prohibited to use of the Site for any of the following objectives and/or purposes: (a) to edit and/or upload copyrighted texts and/or pictures, which may not be used without the proper permission, or use material that infringes the intellectual property rights of any kind of third parties (including patents, trademarks, commercial secrets, and advertising rights); (b) to give testimony or grounds for a criminal/civil offense; (c) to libel or slander; (d) to distribute material that is abominable, discriminatory, violent, pornographic, racist, harms public sensitivities, and/or harms individual modesty, or any material which could be grounds for a lawsuit or violates the provisions of the law, including the Prohibition of Defamation Law, 5725-1965 and the Protection of Privacy Law, 5741-1981; (e) to infringe the rights of a third party granted by law and/or agreement; (f) to perform/undertake prohibited acts and/or prevention of acts under an agreement and/or by law; (g) to breach the confidentiality and/or publish information that is under relations of trust; (h) to distribute direct mail material that is prohibited by law and/or which does not comply with the provisions of the law and/or harassing material of any kind for which the addressees have not given their explicit informed consent to receive it; (i) to distribute material that is liable to damage, harm, or cause loss to any third party.
3. The Site Operator and/or anyone on its behalf are not responsible for any illegal activity conducted, if conducted, by any of the users of the Site and/or any other party which is not on its behalf.
4. The Site Operator has the right to prevent or terminate the access of any user to any part of the Site, including a user who made any order on the Site, and the user will have no claim and/or suit and/or demand against the incident manager in this matter.
5. The Site Operator has the right to prevent and/or remove and/or terminate any content that includes any illegal activity, abominable material and/or material that will harm the image of the Site and/or the Site Operator.
6. Without derogating from what is mentioned hereinabove, the Site Operator has the right to prevent any user from using the site and making any order in any one of the following cases:
A. If the user deliberately provides false details.
B. If, in the opinion of the Site Operator, the user has committed a harmful act of commission and/or omission and/or which is liable to harm the Site Operator and/or any third parties, including customers of the Site Operator.
C. If, in the opinion of the Site Operator, the user used the Site services to carry out an illegal act or to allow, facilitate, abet, or encourage such an act.
D. If, in the opinion of the Site Operator, the user has violated the terms of these Articles of Incorporation and/or any other agreement with the Site Operator and/or anyone on its behalf.
E. It is hereby made clear that uploading false details is a criminal offense and that the Site Operator and/or anyone on its behalf has the right to take all the measures available to it by law against those who input false details, including for damage liable to be caused to the Site, the Site Operator and/or anyone on its behalf, due to the false record, and it will cancel the order of the user and/or anyone on his behalf.

Value added tax:
Subject to Article 13 of these Articles of Incorporation, all the prices listed in the Site include VAT (if applicable), at the rate on the day the service is provided by the Operator’s hotels, unless explicitly stated otherwise.

Placing an order through the Site reservations system:
A user seeking to reserve accommodations at the hotels and/or order additional services and/or purchase any products through the Site will be required to fill all the mandatory fields appearing in the reservation form on the Site, including full and accurate direct contact details, credit card number, and details requested by the Site Operator as mentioned hereinbelow in these Articles of Incorporation and in the Site instructions (hereinafter: “the order details”).

1. Search for available rooms – the home page appears in the search window, where the user will be required to select, inter alia, the hotel where he wishes to stay and input additional relevant information regarding the reservation, including the arrival and departure dates, the number of rooms, and the number of guests (broken down by adults/ children/ infants).
2. Results of the search – on the basis of the data inputted by the user in the search window, the reservations system will present the user a list of relevant hotels and the lowest price for making the reservation at each hotel (in the format “from NIS X”) (hereinafter: “the lowest price”). On this page, the user can also benefit from information about the hotel, rooms, and accompanying services offered by the hotel and see pictures of the hotel and the rooms, which are solely for illustrative purposes.
3. Room selection – on the room selection page, the user will be shown the types of rooms offered by the hotel (for example, the “standard” room, or an upgraded room as offered from time to time by each hotel), and the quote on the basis of the accommodation (bed and breakfast/ half board/ full board).
A. The prices for the rooms and basis of accommodations appear on the room selection page, divided into three:
1) Regular price list for the reservations center – the average price for users who choose to complete the reservation through the Site Operator’s reservations center at telephone *3993 rather than on the website.
2) The discounted internet price – the discounted price offered to users who complete the order through the Site reservations system and receive confirmation of the reservation (as defined hereinbelow), and meet in full the provisions of the Articles of Incorporation, the Site, and the accepted conditions of the Site Operator.
3) The internet price at the special discount for club members – a user registered as a club member when making the reservation or who registers as a club member while making the reservation, and who is identified as a club member when making the reservation on the Site (a necessary condition for receiving the discount), is eligible for a special discount awarded to club members of the Site Operator who make reservations through the Site. It is made clear that the user must meet all the applicable conditions for registering as a member of the customer club of the Site Operator as a condition for receiving this discount (see hereinbelow). In order to complete the reservation, the user must choose the relevant price and click on “reserve now” button.
B. On this page (or on other pages), additional restrictions and conditions with regard to the reservation will appear, as well as addition to information about different discounts offered by the Site Operator for making the reservation at the hotel.
C. It is emphasized that the user has the right to reserve only up to three rooms as part of making one reservation at the Site. In any event, it is prohibited for a user to reserve more than nine rooms through the Site for the same dates and/or similar dates and/or adjacent dates at a particular hotel and/or a number of hotels.
D. It is hereby emphasized that use of the reservations system is intended only for private customers (not corporations or businesses) to reserve a single accommodation, and the Site Operator forbids, either directly or indirectly, any use of the reservations system intended for follow-on sale and/or wholesale and/or mass sale and/or group accommodations and/or any other accommodations which do not constitute a private order for accommodations.
The user hereby undertakes to refrain from making a group and/or mass and/or any other reservation through the Site, which is not as mentioned in these Articles of Incorporation, either directly or indirectly, including but not limited to, by splitting the reservation and/or making reservations for adjacent dates and/or reservations for accommodations at similar and/or adjacent vacation days and/or making reservations through several users and/or accounts and/or any other use that contravenes the provisions of these Articles of Incorporation and/or to bypass the provisions of these Articles of Incorporation.
E. The Site Operator reserves the right to take any action it deems fit if it fears an infringement of the right to cancel any reservation made and/or prevent any access by any user to the reservations system and/or access to the Site and/or part of it, and to collect the cancellation fee and/or change of reservation fee set in these Articles of Incorporation for making said reservation, and without derogating from the right of the Site Operator to sue the user any right and/or remedy accruing it for violation of the provisions of the Articles of Incorporation and/or the provisions of the law.
It is further agreed that in the event of concern that the reservations system has been used in a way that contravenes the provisions of the Articles of Incorporation and/or intended to bypass the provisions of the Articles of Incorporation, the Site Operator will have the right to honor the reservation but to charge the user the full price in the price list as it sees fit at its sole discretion.
A user will have to claim and/or suit and/or demand against the Operator and/or any of its managers and/or anyone on its behalf with regard to what is mentioned hereinabove.

4. Registration
A. This page will show the user details of the reservation, including the accommodation dates, rooms reserved, cost of the rooms, and the total cost of the reservation.
B. In addition, the user will be required to input the following details to identify the reservation and open a user account (hereinbelow: “the user account”).
1) Personal details – including full name, email address, telephone, full residential address, and password.
2) Details of the valid credit card in the user’s possession – it is made clear that inputting credit card details does not constitute payment for making the reservation, but is assurance by the Site Operator to guarantee that the user will exercise the reservation. In any event, the payment for the reservation will be made at the accommodation date at the hotel and not through the site.
Notwithstanding what is mentioned hereinabove, by making the reservation, the user confirms and gives irrevocable authorization to the Site Operator and/or its subsidiaries and/or affiliated companies and/or the hotels and/or anyone on their behalf to use the credit card details for billing the customer if he violates the terms of the reservation and/or is indebted to one of the hotels and/or their operating companies for ordering services and/or products and/or for damage and/or other charges which he should be charged by law.
The Site Operator and/or its subsidiaries and/or affiliated companies and/or the hotels and/or anyone on their behalf will use the credit card details in the event of a charge for cancellation of the reservation and/or change in the reservation and/or non-arrival at the accommodation date if the reservation has not been cancelled, etc. in accordance with the charges set hereinbelow in these Articles of Incorporation. In addition, Site Operator and/or its subsidiaries and/or affiliated companies and/or the hotels and/or anyone on their behalf will use the credit card details and will charge the customer for any debt and/or charge and/or damage that he must pay the Site Operator and/or the hotels and/or subsidiaries of the Site Operator.
3) Direct comments to the hotel – in this window the user has the right in write additional comments and requests for approval by the hotel. It is hereby emphasized that writing comments in the reservation form by the user imposes no obligation of any kind on the Site Operator and/or the hotel to respond to these comments and/or requests, and that any response to the user’s request will be made, if made, in line with the hotel policy and at the sole discretion of the hotel. The user is aware that the Site Operator and/or anyone on its behalf and/or the hotel assume no obligation to respond to the user’s request in the reservation and he hereby waives any claim and/or demand and/or suit against the hotel and/or the Site Operator and/or anyone on its behalf for non responding to the user’s comments in whole or in part as written in the reservation form.
5. Reservation summary – on this page the user has the right to order special services offered from time to time by the hotel (hereinafter: “the additional services” or “smart order”). The additional services are subject to extra payment, which is detailed on the website and which will be added to the final price of the reservation.
After completing the order for special services, press on the reservation confirmation button. Alternatively, if the user does not wish to order special services, he has the right to skip the order for special services and go directly to confirm the reservation.
It is made clear that the order for additional services does not make the user and/or club member eligible for a discount and/or any benefit, and that the discounts and/or benefits mentioned in the Articles of Incorporation and/or the site are calculated only for the cost of the rooms and meals of the accommodations.
6. Reservation confirmation
A. After completing in full the details of the reservation and complying with the provisions and instructions of the Site and the Articles of Incorporation, the user will receive an official confirmation of the reservation, which constitutes proof that the reservation has been completed by the Site reservations systems (hereinafter: “reservation confirmation”). It is made clear that every order receives a serial number which is kept in the Site Operator’s reservations system (hereinafter: “the serial number”), for the purpose of internal tracking and registration.
B. In addition to the serial number, the reservation confirmation includes a summary of reservation details, reservation cost, and information about the option of cancelling the reservation and additional services.
C. It is made clear that the information appearing in the reservation confirmation is a summary, and that, in any case, the reservation will be subject to the provisions of these Articles of Incorporation, Site instructions, and the usual conditions of the Site Operator with regard to the making and cancelling a reservation.
D. Confirmation of the reservation will be sent to the user by email to the address provided by the user.
E. The user should print the reservation confirmation and present it at his arrival at the hotel. It is emphasized that presentation of the reservation confirmation to the hotel representatives is a condition for the hotel check-in, in accordance with the terms and prices stated in the reservation confirmation.
F. Only after the reservation is completed in full and approval of the reservation is received from the Site Operator via the Site and by email, will the user be considered as having completed the reservation, everything subject to the terms and instructions of the Site and the usual terms at the hotel chain with regard to making reservations.
7. Notwithstanding what is mentioned hereinabove, including what is mentioned in these Articles of Incorporation, the user declares that he is aware that the Site Operator reserves the right not to approve the reservation or to cancel it after its confirmation at its sole and absolute discretion and without the obligation to give any explanation for said refusal. The Site Operator reserves the right to do so, inter alia, in cases of a technical breakdown of the site and/or human error (including human error in typing reservation prices) and/or concern of criminal and/or improper use of the Site and/or for any other reason, including the cases mentioned in these Articles of Incorporation. The user hereby waives any claim and/or demand and/or suit against the Site Operator and/or anyone on its behalf and/or the hotel for what is mentioned in this article.
8. It is possible to contact the Site’s technical support at telephone *3993 or by email to diklas@aihsil.com about any question or matter.
9. The user has the right to view the details of his reservations made through the site by entering the “reservations file” on the Site and inputting the account details (email address and password).
10. It is hereby emphasized that making a reservation through the reservations system is a binding process for all intents and purposes, and is the same in every way for reserving rooms and/or other services from the Site Operator by any other means, including by telephone with the Operator’s reservations center.
11. It is hereby emphasized that confirmation of the reservation and the right to exercise the service in accordance with the reservation is granted to the user personally and not by any third party. The user therefore undertakes to refrain from transferring the right under the reservation to any third party and/or to allow use of the reservation confirmation by any third party, and to immediately notify the Site Operator of any unauthorized use of the reservation as mentioned above.
12. The user is aware that he gives his consent that he will bear the sole and absolute responsibility for any damage and/or loss caused to the Site Operator and/or any of its managers and/or any of its owners and/or anyone on its behalf and/or anyone on their behalf due to a suit and/or demand by any third part and/or damage and/or loss caused to the Site Operator with regard to or as a result of said reservation.

Restrictions with regard to responsibility for making reservations
1. The Site Operator and/or anyone on its behalf and/or any of the Site managers and/or anyone on their behalf and/or the hotels are not responsible, either directly or indirectly, for the details of a reservation not being recorded by the Site and/or for any technical and/or other problem, which prevents the user from making the reservation and/or ordering other services and/or products through the Site.
2. For any reservation to be recorded at the Site Operator, it must be recorded in the Site Operator’s computers in a correct and orderly manner, and include all the required information. The Site Operator will not implement a reservation that has not been recorded in its computers, or which was incorrectly recorded, or a reservation with incomplete details, or an order with illegible details, even if the source of the breakdown and/or disruption is the Site Operator’s computers. Therefore, the user is responsible to verity with the Site Operator that the reservation has been performed and the user waives in advance any claim in this regard.
3. The Site Operator and/or anyone on its behalf and/or any of the Site managers and/or anyone on their behalf and/or the hotels will not be responsible in any way for any error made by the user in inputting/typing reservation details, including but not limited to, an error in selecting the recreation package, date, number of beds, meals, and any other service ordered by the user through the Site, and the user hereby agrees and declares that he will be bound by the details he inputted as they are recorded at the Site Operator and will have no claim and/or suit and/or demand against the Site Operator and/or anyone on its behalf and/or any of the Site managers and/or anyone on their behalf and/or the hotels with regard to this matter.
4. It is hereby made clear that inputting false reservation details is a criminal offense, and that the Site Operator will have the right to take any measures available to it by law against filers of false details, including for damages liable to be caused to the Site, to the Site Operator and/or anyone on its behalf due to the false registration, and, without derogating from other remedies by law, it may cancel the reservation of that user.
5. It is hereby made clear that making a reservation through the Site will be approved by the Site Operator, if approved, subject to obtaining approval by the relevant credit card company with regard to the reservation.
6. If the credit card company refuses to approve any reservation, the Site Operator will have the right to reject the reservation and charge the user the cancellation fee mentioned hereinbelow. The Site Operator will have the right, but is not bound, to notify the user about the refusal by the credit card company to approve the reservation and give him an opportunity to arrange approval of the reservation by the credit card company before rejecting the reservation.

Reservation cancelation by the user policy
1. “Reservation cancellation” – cancelation of a reservation made by the user of the Site, subject to the law and terms of these Articles of Incorporation, as applicable, after the user made a reservation through the Site reservations system and after the Site has confirmed reservation, in accordance with its terms and the terms of these Articles of Incorporation in full, and received approval of the reservation.
2. The user only has the right to change the reservation in the ways detailed hereinbelow: by sending an email to diklas@aihsil.com, by fax to the number 03-7600707, or by calling the telephone number *3993 (hereinafter: “the cancellation notice”). The determining date of the cancellation/change will be the date that the email/fax is received at the Site Operator’s offices or the date that the telephone call is made. If the date that the written notice is received is a day of rest in Israel, the cancellation date will be considered as the first work day that follows.
3. The user only has the right to cancel the reservation in the ways detailed hereinbelow: The determining date of the cancellation/change is the date that the telephone call is made.
4. –
5. Unless stated otherwise in the provisions of the Consumer Protection Law, 5741-1981, and the regulations regulated thereunder (hereinafter: “the Consumer Protection Law”), cancellation of a reservation by the user will be subject to the terms mentioned in this article.
6. Subject to what is mentioned hereinabove with regard to the Consumer Protection Law and any other applicable law, the user has the right to cancel a reservation by means of the abovementioned notice of cancellation within fourteen (14) days from the date the reservation is made, provided that the cancellation notice is received by the Site Operator within at least two business days prior to the date that the services are scheduled to be provided.
If said cancellation notice is given, the user will be charged the cancellation fee at a rate that will not exceed 5% of the value of the reservation or NIS 100, whichever is lower (hereinafter: “the cancellation fee”).
7. What is mentioned in the article hereinabove with regard to the right to cancel will not apply when the date set for providing the accommodation services commences within seven business days from the date that the reservation is made. In this case, the applicable cancellation fee will be as set by the Site Operator, as stated hereinbelow:
A. A customer who cancels his reservation up to (at least) 72 hours before the date that the services are provided will not be charged a cancellation fee.
B. A customer who cancels his reservation less than 72 hours before the date that the services are provided will be charged the accommodation price for one night.
C. Notwithstanding what is mentioned hereinabove, in July, August, and during the holidays, a customer who cancels his reservation up to seven days before the date that the services are provided will not be charged a cancellation fee, but if he cancels his reservation less than seven days before the date that the accommodation services are provided, he will be charged the full price for the first night.
8. To remove all doubt, it is hereby made clear that nothing mentioned in this article hereinabove derogates from the right of the Site Operator to claim damages for an illegal cancelation of the reservation and/or any other act by the user that contravenes the provisions of these Articles of Incorporation or the provisions of the law.

Change of reservation by the user policy
1. “Change of reservation”: changing the reservation made by the user on the Site by adding an order for other and/or additional services, subject to the law and the terms of these Articles of Incorporation, after the user has made the reservation through the Site reservations system and after he has confirmed the reservation in accordance with its terms and the terms of these Articles of Incorporation in full, and received confirmation of the reservation for them. To remove all doubt, any change that the user requests to make which involves reducing services that are the subject of the original reservation (including reducing the number of rooms as part of the reservation and/or reducing the number of guests and/or reducing the number of accommodation days) will not be considered as a “change in the reservation”, but as a “reservation cancellation” are mentioned hereinabove.
2. A change made up to 48 hours before the arrival date at the hotel will not be charged a change fee. A change made later than 48 hours before the arrival date at the hotel will be charged a change fee of NIS 50 per reservation in addition to the compensation that the customer will pay the company for the rates of the services/ products he requested as part of the change.
3. In July, August and during the Israeli holidays, a change made up to seven days before the arrival date at the hotel will not be charged a change fee; a change made less than seven days before the arrival date at the hotel will be charged a change fee of NIS 50 per reservation. A change made before 48 hours before the arrival date at the hotel will be charged the price of the first overnight.
4. It is made clear that the company has no obligation to accept the change to the reservation, and said change will be subject to the discretion of the company and its ability to assume making the requested change.

Billing policy for the customer not appearing at the date set for providing the service:
1. “Non arrival” or “non appearance”: when a customer does not arrive to receive services ordered through the Site at the time set in the reservation confirmation, and does not exercise his right to cancel the reservation in accordance with the reservation cancellation policy mentioned above.
2. A user who does not appear at the time for the services stated in the reservation approved by the Site Operator will be charged the amount of the first overnight of the reservation at the regular hotel rate for that date with regard to overnight accommodation services on a bed and breakfast basis (it is emphasized that the user will not be charged on the basis of the discount rate for making the reservation online and/or through the customer club, but on the regular price list at the hotel at his non appearance).

Cancellation of a reservation by the Site Operator:
Without derogating from any other remedy available to the Site Operator by law and under these Articles of Incorporation (including the right to cancel the reservation pursuant to other instructions in these Articles of Incorporation), the Site Operator will have the right to cancel a reservation made if one of the following conditions is met:

1. If an error is found in the definition and characterization of the service and/or subject, including its price and/or any other detail with regard to the product and/or service.
2. If a technical error and/or human error and/or any flaw in the Site and/or particular application on the Site is found and/or for any reason which affects implementation of the reservation under these Articles of Incorporation and/or the ability of the customer to comply with the provisions of these Articles of Incorporation.
3. If the Site Operator discovers that the user who made the reservation does not meet the terms stated on the Site and/or one of the terms in these Articles of Incorporation, everything subject to its sole and absolute discretion.
4. If, after the reservation is made, the Site Operator realizes that there is no available room or it cannot fulfill the reservation for any reason, the Site Operator will have the right to cancel the reservation and refund the user any amount he has paid for the reservation and/or cancel any charge that applies to the user for the reservation, or alternatively, to offer the user an alternative recreation equal in value to the recreation he reserved. If the user chooses not to reserve the alternative recreation, the reservation will be cancelled and the Site Operator will refund the amount paid by the user for the service in full and will cancel any charge with regard to the reservation.
5. If there is concern that the user violated the provisions of these Articles of Incorporation or misused these Articles of Incorporation and/or bypassed its provisions.
6. If the Site Operator has exercised its right as mentioned in this section and its subsections, the user will have no claim, suit, and/or demand against the Site Operator and/or any of its owners and/or any of its managers and/or any of its employees and/or anyone on its behalf and/or anyone on their behalf of any type or kind, including for implementation of the reservation, loss of profit, implementation of the reservation by a third party at a higher price, etc.
7. For any other reason mentioned in these Articles of Incorporation.

Conditions and restrictions related to the reservation:
1. The user declares that he is aware that the number of rooms available at the hotels is limited and that implementation and confirmation of the reservation are subject to finding an available room at the relevant hotel.
2. The Site Operator reserves the right to cancel or change implementation terms of the reservation on the site and all the prices published on Site dynamically and at any time, even after confirmation of the reservation on the Site, and the user will have no claim and/or suit and/or demand in this matter.
3. There are no multiple discounts.
4. The stay at the hotel begins at 15:00 on the first day stated in the reservation and continues until 11:00 on the departure day. Early check-in and/or late check-out are subject to additional payment.
5. For everything related to the hotel stay - an infant will be considered as someone up to two years of age, and a child will be considered as someone between two and thirteen years of age.

Termination of activity on the Site:
1. The Site Operator reserves the right to change the structure of the Site from time to time, including its appearance, content, scope, and availability of services provided therein and any other aspect inherent therein, everything without the need to give advance notice.
2. Without derogating from the rights of the Site Operator in these Articles of Incorporation, the Site Operator reserves the right to immediately terminate activity on the site at any time at its sole and absolute discretion, either temporarily or permanently, including, but not limited to, for  any of the following cases:
A. If it turns out illegal activity was or is conducted on the Site.
B. If a technical breakdown occurred which, to the best understanding of the Site Operator, prevents or liable to prevent any reservation from being made by a user or by general users of the Site.
C. Force majeure, acts of war, hostility or terrorism, or due to circumstances not under the control of the Site Operator, which in the opinion of the Site Operator prevent continued proper activity on the Site, including making reservations pursuant to the provisions of these Articles of Incorporation.
D. Any activity, which in the opinion of the Site Operator, contravenes the instructions of the Site and/or these Articles of Incorporation.
3. The user hereby declares and agrees that he will have no claim and/or suit and/or demand of any kind against the Site Operator and/or any of its owners and/or any of its managers and/or any of its employees and/or anyone on its behalf and/or anyone on their behalf with regard to the termination of activity on the Site in accordance with these Articles of Incorporation and/or breakdowns and/or faults that result from them.
4. To remove all doubt, it is made clear that termination of activity on the Site by the Site Operator under this article will not derogate from the rights and/or obligations of the users, which remain in force at the date of said termination of activity on the Site.
5. The Site Operator has the right to disconnect and/or restrict and/or terminate the provisions of different services offered through the Site and/or to refuse to grant access to the Site and/or parts of it to any user at any time, including, but not limited to, for critical or immediate maintenance or set-up of the systems therein, at its sole discretion and without prior notice.
6. Blocking, terminating, or restricting services as mentioned above does not impose on the Site Operator any responsibility and/or derogates from the user’s obligation to always act pursuant to the terms of these Articles of Incorporation.

Additional user declarations and commitments:
1. The user undertakes to act in honesty and good faith with regard to use of the Site and/or with regard to any viewing and/or placing an order to purchase goods and/or services through the site and/or with regard to everything therein or derived from what is mentioned and undertakes not to use the site for any purpose except as stated in these Articles of Incorporation and/or thereunder.
2. The user declares and undertakes that he is aware of these Articles of Incorporation, has read them, understand what is stated therein, and agrees to its provisions and terms and that he and/or anyone on his behalf will have no claim and/or suit and/or demand, either directly or indirectly, against the Site Operator and/or any of its owners and/or any of its managers and/or any of its employees and/or anyone on its behalf and/or anyone on their behalf with regard to this matter.

Confidentiality of user details:
1. The user is aware that the Site Operator keeps information in its databases as mentioned in the Protection of Privacy Law, 5741-1981 and all details he provides it may be inputted in said databases held by the company and/or by third parties on its behalf.
2. By providing said details in the reservations form and/or consent form to register as a member of the customers club and/or any form and/or application and/or any page on the Site, the user declares that all the details were provided voluntarily and with his full consent.
3. The user is aware that the Site Operator uses information he provided it for commercial and/or marketing purposes (including direct mailing) and/or other statistical needs, and he hereby grants his full and informed consent that he will be sent direct mail and/or advertisements, inter alia, pursuant to the provisions of the Communications Law (Bezeq and Broadcasting).
4. The user is aware and hereby gives his consent to the Site Operator and/or anyone on its behalf, including those who provide various services to the Site Operator, to access to the information that he provides.
5. The user is aware that the Site Operator may transfer the information to any third parties, in whole or in part, for a limited time or permanently, either for compensation or gratis, everything at its discretion, and he gives the Site Operator his full and informed consent to do so, after giving due consideration to the matter.
6. The Site Operator will, to the best of its ability using the means available to it, to protect the confidentiality of users’ details on the Site and prevent their reaching outside parties. However, because the Site operates in an online environment, the Site Operator cannot guarantee absolute immunity against hacking of its computers and/or against the exposure of information that it has collected. If, despite the security measures taken by the Site Operator, a third party succeeds in hacking information about users on the Site and/or misuse it, the user will have no claim, suit, and/or demand against the Site Operator and/or any of its owners and/or any of its managers and/or any of its employees and/or anyone on its behalf and/or anyone on their behalf in this matter.
7. The Site Operator will not transfer user details to a third party (if these details identify him), except for the cases listed hereinbelow, and the user hereby gives his consent to transfer said details in any of the following cases:
A. The transfer of user details needed to keep the commitments of the Site Operator under these Articles of Incorporation.
B. If the user has committed and act of commission and/or omission which harms and/or is liable to harm the Site Operator and/or any third parties, including customers of the Site Operator
C. If the user has used the Site services to commit an illegal act and/or to allow, facilitate, abet, and/or encourage the performance of such an act.
D. If the user has violated the terms of these Articles of Incorporation and/or additional agreement with the Site Operator and/or anyone on its behalf.
E. If the Site Operator is served a judicial order ordering it to provide user details to a third party.
F. In any dispute, claim, demand, or legal proceedings, if any between the user and the Site Operator.
G. If the Site Operator merges or restructures its activity and/or the Site activity in another corporation, it will have the right to transfer to that corporation information collected about users of the Site.
H. The Site Operator has the right to use personal details of the user, as provided when making a reservation, and any information that it will collect about the user during use of the Site for the purpose of producing and analyzing statistical data. The Site Operator will have the right to transfer statistical and other data to third parties, provided that the data does not refer to the user in person or personally identifies him, and the user will have no claim and/or suit and/or demand against the Site Operator and/or any of its owners and/or any of its managers and/or any of its employees and/or anyone on its behalf and/or anyone on their behalf in this matter.
I. The Site Operator will have the right to use user details for the purpose of managing the database and/or performing direct mailing services and/or commercial and/or other marketing services permitted by law. The user explicitly gives the Site Operator his informed consent to send direct mail to him (including advertisements), subject to his right by law to ask that he is removed from the direct mailing list.
J. The Site Operator hereby notifies the user that his details which have been sent to the Site Operator when making a reservation may serve it for the purpose of sending advertisements by various means, including email, facsimile, post, SMS, and automatic telephone dialing (hereinafter: “advertising methods”).
In general, the user is aware that direct mailing and/or advertising may include advertisements by third parties that will include, inter alia, benefits and/or discounts at hotels (hereinafter: “direct mailing”).
The user is aware that direct mailing and/or advertising may include advertisements by third parties which are not necessarily the Site Operator and/or the hotels, and he gives his informed consent to receive these advertisements through said direct mailing/advertising. The user will have no claim and/or suit and/or demand against Site Operator and/or any of its owners and/or any of its managers and/or anyone on their behalf in this matter as mentioned in this section and subsections. The Site Operator hereby notifies the user that he has the right to contact it at any time by send a letter in writing to fax number 03-7600707 or email to diklas@aihsil.co.il and inform it that he refuses to accept said advertising.
8. The user declares and confirms that it has been made clear to him and that he understands that the Site Operator uses the technical services of SilverTravel Ltd. and/or its subsidiary and/or its controlling shareholders to regularly maintain the Site and that, in this context, SilverTravel Ltd. and/or anyone on its behalf will have access to the user’s data. The user is aware that the information he provides is secured by law, but, for the purpose of caution, the user confirms the provision of details and/or their transfer to SilverTravel Ltd.

Intellectual property:
1. All intellectual property rights of any kind or type related to the Site (whether they are registered rights or rights which have not yet been registered), including patents, copyrights, sampling, commercial methods and secrets, the design and presentation of the Site, its databases (including lists of products and services and descriptions of the products and services), the Site’s computer code, and any other item related to the Site and its operation, are the sole property of the Site Operator alone, and use of any of said rights is granted exclusively to the Site Operator. In the case of intellectual property rights with regard to products advertised on the Site by advertisers and/or third parties which allowed the Site Operator to publish information and/or said rights, these rights and information will be the exclusive property of the advertisers and/or the third parties, as applicable, and may not be used without the prior written consent of the Site Operator.
2. It is forbidden to copy, duplicate, distribute, sell, market, or translate any information from the site (including trademarks, pictures, texts, and computer code) without obtaining the explicit prior written permission of the Site Operator.
3. Commercial or other use of data published on the Site, in the Site databases, products lists appearing therein, or other details published on the Site is forbidden without obtaining the explicit prior written permission of the Site Operator, and no action of any kind is allowed that is liable to infringe on the intellectual property rights of the Site Operator.
4. It is forbidden to use any data published on the Site for the purpose of presenting them on another website and/or service of any kind without obtaining the explicit prior written permission of the Site Operator and subject to the terms of that agreement (if given). In addition, it is forbidden to collect data from the Site through the use of robots, crawlers, and other software and/or to distribute such data commercially or in a commercial framework.
5. It is forbidden to present the Site in an open or hidden frame and it is forbidden to link to pages therein (“deep link”), but only to the homepage.
6. It is forbidden to present the Site with a different design or graphic interface from those that the Site Operator designed for it, unless subject to obtaining explicit prior written consent.
7. It is forbidden to use any commercial secrets related to the Site Operator and/or any data of a reservation and/or any part of the Site for a purpose not included in these Articles of Incorporation, in particular for the purpose of competing against the Site Operator.
8. In order to link to or present the site www.h-i.co.il and/or pages therein and/or part of it and/or any information from it on other websites, including, but not limited to, the nature of the link, it is necessary to obtain the written consent of the Site Operator.

Limited liability of the Site Operator, compensation and indemnification:
1. The user declares that he is aware that the Site Operator takes every accepted cautionary means to protect as much as possible the confidentiality and security of information found on the Site, but because of the nature of the internet and computer and network breakdowns, breakdowns are possible which are not under the control of the Site Operator and/or which are due to force majeure and the Site Operator and/or any of its owners and/or any of its managers and/or any of its employees and/or anyone on its behalf and/or anyone on their behalf will not be liable for direct or indirect damage of any kind caused to the user and/or anyone on his behalf from any use of the Site and/or if said information is lost and/or unauthorized use is made of it.
2. The Site Operator and/or any of its owners and/or any of its managers and/or any of its employees and/or anyone on its behalf and/or anyone on their behalf will not be liable in any way and any direct, indirect, consequential, special or other damage caused and/or which will be caused to the user and/or a third party as the result of use of and/or a reservation made through the Site and/or as a result of any other process and/or for any other reason, which is not under these Articles of Incorporation, will not be grounds for a suit of any kind, including loss of income and/or prevention of profit caused for any reason. The user hereby agrees and undertakes that even if any entity determines that the Site Operator bears any liability toward the user, he hereby agrees that in any event the liability of the Site Operator and/or any of its owners and/or any of its managers and/or any of its employees and/or anyone on its behalf and/or anyone on their behalf toward any userm is limited to the amount of the relevant reservation with him and the amount of the cancellation fee, if any, with regard to that reservation.
3. The Site shows products and services of different kinds with different specifications and characteristics. If an error is discovered in a product specification and/or definition and/or picture and/or matching the picture to the product and/or description of the features of a service and/or any other mistake, the Site Operator will only be required to supply the product and/or the service as named in the product and/or service headline and not in any other presentation issued with an error or because of a change or mistake made in good faith, and the user waives any claim and/or demand and/or suit against the Site Operator and/or any of its owners and/or any of its managers and/or any of its employees and/or anyone on its behalf and/or anyone on their behalf on this matter.
4. The lists of Site activity about activity conducted through the Site will be conclusive evidence of the correctness of the activity, including, but not limited to, the type of product and/or service ordered, user requests and the delivery date of the product and/or provision date of the service.
5. The Site Operator does not promise that the Site will operate without breaks or faults or immune from damage, delays, breakdowns or flaws originating, inter alia, in hardware or software at the Site Operator and/or anyone on its behalf, or breakdowns in communications lines, means of communications, communications equipment or any other communications limitations, and the user will have no claim and/or suit and/or demand against the Site Operator and/or any of its owners and/or any of its managers and/or any of its employees and/or anyone on its behalf and/or anyone on their behalf on this matter.
6. To remove all doubt, it is made clear that the Site Operator will not be bound by verbal declarations, explanations, presentations, and interpretations by employees of the Site Operator and/or anyone on its behalf, or by such things appearing in newspapers, marketing brochures and/or any advertisements or other illustration, but only by what is explicitly stated in these Articles of Incorporation.
7. The Site Operator will bear no liability for the content and substance of information presented and published on the Site in everything related to information originating from any third parties, and the user will have no claim and/or suit and/or demand against the Site Operator and/or any of its owners and/or any of its managers and/or any of its employees and/or anyone on its behalf and/or anyone on their behalf on this matter.
8. The user agrees to compensate and/or indemnify the Site Operator immediately at its first demand for any direct and/or indirect damage and/or any cost caused the Site Operator with regard to a suit and/or demand and/or claim by him and/or anyone on his behalf and/or as the result of a claim and/or demand and/or suit by anyone on his behalf derived from the terms of use and/or use of the Site.
9. The user agrees that, without derogating from any other right of the Site Operator, if the Site Operator is concerned that the user’s use of the Site does not comply with the provisions of the terms of use and/or the law, the Site Operator will have the right to investigate the user’s use of the Site, prevent the user’s access to the Site or send the user’s patterns of conduct on the Site to third parties, which will prove to the satisfaction of the Site Operator, that it is the victim of disruptive activity by the user and any other activity which the Site Operator sees fit to take to protect its property and/or its rights, and the user will have no claim and/or suit and/or demand against Site Operator and/or any of its owners and/or any of its managers and/or any of its employees and/or anyone on its behalf and/or anyone on their behalf on this matter.
10. The user is aware and agrees that all the pictures shown on the Site are solely for illustration and that there may be differences between the appearance of the products in the picture and their appearance in reality.
11. It is possible to find on the Site links to other websites. These links are intended for the convenience of the user and solely for that purpose. The Site Operator is not responsible for the links and/or the linked sites and/or information appearing therein, its veracity, correctness, or legality. Any use and/or entry to the links and/or the linked sites is the sole responsibility of the user and the Site Operator and/or any of its owners and/or any of its managers and/or any of its employees and/or anyone on its behalf and/or anyone on their behalf will bear no liability for any direct or indirect financial or other damage caused or liable to be caused to the user as a result of the use of and/or reliance on the information appearing in said linked sites.
12. The Site Operator and/or any of its owners and/or any of its managers and/or any of its employees and/or anyone on its behalf and/or anyone on their behalf will bear no liability for the server, by means of a Site employee, including that said server is free of viruses and/or other components that are liable to harm the personal computer of the user when using the Site as is, and the user will have no claim and/or demand and/or suit against Site Operator and/or any of its owners and/or any of its managers and/or any of its employees and/or anyone on its behalf and/or anyone on their behalf on this matter.
13. The Site Operator bears no liability for any illegal activity conducted, or which will be conducted, by any users on the Site and/or by any party outside its control.

Applicable law and judicial jurisdiction:
1. The laws of the State of Israel shall apply to these Articles of Incorporation and on the Site and everything derived from any of them and/or inherent in any of them. The Articles of Incorporation and the Site will be interpreted in accordance with them and any dispute and/or legal question about the Articles of Incorporation and/or the Site and/or anything derived from any of them and/or inherent in them will only be brought before a decision by the authorized legal proceedings in Tel Aviv-Jaffa.
2. If the authorized agency and/or court decides that any part of the terms of use is invalid or unenforceable, the invalidated or unenforceable articles will be considered as replaced by the valid and enforceable articles whose content most closely conform with the intent of the original articles, and the remaining articles of the terms of use will remain in force.

Conversion of rights and obligations:
1. The Site Operator has the right to transfer and/or convert its rights and obligations under these Articles of Incorporation, in whole or in part, to any party, without the need of consent of the user or the need to make any notice in this regard.
2. The user does not have the right to transfer and/or convert its rights and obligations under these Articles of Incorporation, in whole or in part, to any third party, without obtaining prior written consent of the Site Operator.